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Champion

Bug? Notification feed alerts - not clearing

Wondering if this is a wider issue or unique to us. We have noticed that since receiving 22.8 in our Prod and Stage environments that our Alert bell for Notifications is displaying 25 alerts continuously. It does not clear even if you visit the page and look at the feed. 

We raised a support ticket last week but wondering if this is just us or other's are seeing the same and have raised a ticket too. 

TIA

Senior Community Manager | Strava
https://communityhub.strava.com
5 Replies 5
Champion

I just opened a ticket this morning for the same thing in our staging environment after noticing this behavior in 22.8. Our production upgrade is tonight, so I've asked that they put it on hold for now.

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Community Manager \\ NetApp

Thanks @Drew_C ok so this is useful to hear as we wondered if it was just us or directly related to 22.8. Glad you are able to pause 22.8 in Prod while this is investigated. 

Senior Community Manager | Strava
https://communityhub.strava.com
Champion

This was related to the 22.8 release and was fixed by a patch from the Khoros team which allowed us to not have to roll back to 22.7. 

Senior Community Manager | Strava
https://communityhub.strava.com

We experienced the same on our Community. Was this patch released automatically on all tenants by Khoros, or is it something we have to request via support?

Noémi Balogh

Customer Engagement Expert, Community Admin at Graphisoft

Graphisoft Community

Hi @nbalogh,

 

A patch hasn't been automatically released to all customers because our Engineering team is currently investigating the permanent solution that will deprecate any patches.

 

Please file a Support case so we can investigate further and provide updates on the permanent solution's progress if this issue is related.

 

All the best,

Jose L.
Senior Technical Support Engineer, Khoros

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