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CSAT results

A couple questions:

CSAT survey- how or do you use this to measure performance for your agents?

Is there a quick way to pull survey results without having to pull an export?

1 Reply 1

Thanks @Perea15 - I meant in regard to using the score the agent received as a performance metric for them. If an agent has 65% CSAT- how is that weighted in their performance?

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