Has anyone gotten this to work? Any tips for me? I've also filed a case with support, but thought some real-world evidence of it working/not working would be helpful.
(The feature I'm talking about is in Admin > Content > Community Syndication > Comments List)
Hi @CarolineS - Sorry, I misinterpreted your above message. I also checked with support. When you are trying to use a "demo URL" while selecting "Syndicate a comment box", it will not work.
"Syndicate a comment box" flow is as follows:
When you dont have any topic on your community but you have topic on your dot com site that you want to bring in to your community, you syndicate a. standalone. comment box. This standalone comment box when loaded on a page (of your dot com site), will automatically create a topic on your community. This topic will be same as your dot com site topic. Now, the discussions can get started from either your dot com site or community and these discussions would be mirrored across these two platforms.
Now when you are using a demo URL for this use case, there is no topic that can be created and hence it will not load.
We have a customer using comments syndication with this use case. Please check out this page where comments are syndicated from the community to the blog site and vice versa. Here the topic was automatically created.
Also, there is a blog where I have captured primary use cases for syndication: https://community.khoros.com/t5/Khoros-Communities-Blog/Comments-List-Syndication-Create-Syndicated-...
Please let me know if you face any issues or have any questions.
Thank you, @NoorS!
I might suggest that the Demo URL shouldn't appear for Comment Syndication if it isn't expected to work. Seems like a bug that it does show up (vs a feature request)
How shall I test this on staging? Do I just create a dummy HTML page and embed the embed code? Are there other steps involved?
There are two parts to Comments syndication.
Now in order to test this flow on stage, Please let us know a page URL of any site (which is public) where you would be syndicating this widget. We will whitelist that domain under a particulate config and update you. We will also whitelist this domain under CSP policy. You should be able to test this then.
We have kept these checks in place because of security reasons.
Please let me know the URL and any other queries you have.
Great, thank you @NoorS! I am attempting to syndicate a topic (where the topic doesn't already exist). I'll ask support whitelist my test domain (I have a case going with them already)
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