I have two customers that have subscribed to our Product News board. They are not receiving the subscription email notifications. I have validated that they are in fact subscribed, and also validated that each of their profile settings accurately are set to receive notifications immediately. Is there anything that could be happening with spam filters and how would you recommend our members address this?
Check this article, may be it can help you for more information regarding this issue.
I would suggest a support case to rule out any other problems, like maybe their email host is blocking them for some reason.
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