Email Analytics API

[adriana4u]

Hello, 

Is there anyway to get statistics and analytics of the emails sent to the users through API?

Best regards,

[SudheeshN · Accepted solution]

Hi @adriana4u 

Unit4 is using DKIM for email relay. 

To have the 'Email Metrics' feature enabled, the community should be 

• be on AWS
• use SendGrid as the email platform
• be on Community Release version 20.8 or above

The metrics that we present under Email Metrics are computed by virtue of information being sent by SendGrid.

You could find more details around Email metrics and about Khoros'  email options in these below links. 

https://community.khoros.com/t5/Khoros-Communities-Release-Notes/Khoros-Communities-20-11-Release-No...

https://community.khoros.com/t5/Khoros-Communities-Blog/Email-Metrics-in-Community-Analytics/ba-p/62...

https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-ma...