Public
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email Notification Unsubscribes

Hi There - Today there is not a mechanism to pull a list of users who have opted out of notifications. 

Our team does a lot of email marketing to our users outside of the Khoros system and we desperately need a way to easily pull unsubscribed users to respect their notification preferences. 

2 Replies 2
Champion

Hi we just worked with our marketing team to use the Khoros API to integrate Community users into our marketing systems. The field that we used to ensure we respect member preferences to not be emailed is this one:

email_excluded

More documentation here

https://developer.khoros.com/khoroscommunitydevdocs/docs/users#email_excluded

Looks like there's also an idea for getting this included in User Reports as a column:

https://community.khoros.com/t5/Khoros-Communities-Ideas/Add-a-column-for-email-excluded-or-do-not-e... 

Senior Community Manager | Strava
https://communityhub.strava.com
Khoros Staff

Hi @Taylor56 ,

SendGrid is Khoros' default e-mail relay set up. However, this can be changed to either DKIM relay or a customer provided relay. The Technical Account Manager will be able to tell you the e-mail relay set-up a community is on. 

You could find more details around  Khoros'  email options in these below link. 

https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-ma...

Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Khoros customer? For direct assistance from our Support team, please visit the Support Forum.