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Events and Zoom integration: what type of data is visible?

Hi everyone,

I'm fighting with the network engineer for a month already to get the integration of the Events module and Zoom done.

The main issue he has is around security. So my question is: what type of data is visible through this integration? Is there any technical document available?

Thanks,

Karolina

 

Senior Community Manager | Dynatrace
14 Replies 14
Moderator

Hello @karolinalinda

 

I suggest you check this article(Integrate Zoom with Community Eventsin regards to Zoom technical documents, if it isn't helpful then please check with our Support team at support@Khoros.com

Boss

I'm in the same situation @karolinalinda 

Security and networking teams are asking for more details - why is API access required etc. I'll be opening a support ticket and will report back my findings. 



My support ticket has been open for almost 2 months now and what I need is not the description available on Atlas - this is what support was linking so far. I need to know what corporate data will be visible through this integration.

So I'm still trying to get the info that my infrastructure team needs...

Senior Community Manager | Dynatrace
Boss

Well that doesn't give me confidence 😞 

I already included my CSM in the support ticket but just emailed them directly sharing your topic here, and the 2 months without progress

My hope is that the Khoros Events Product team/manager is able to provide feedback - if not we can't use this due to lack of technical details provided

My case # if you want to reference it is 389461 



Khoros Alumni (Retired)

Hi @karolinalinda 

We will get back to you on this shortly.

Thanks

 

For what it's worth - I've done the integration, and I am still lost on what it does. I've yet to understand what benefits "integrating" does VS. just embedding a Zoom event directly into the page myself.  Nothing seems to truly "transfer" when it comes to attendees, registrations, or literally anything. 

We're close to giving up on this integration and researching other options to run Events using Zoom.

We wanted to have that integration in place because it should let everyone participate in the event, even if you can't use Zoom in the company, for example.

Senior Community Manager | Dynatrace
Khoros Staff

Hi @karolinalinda 

To host zoom calls within Events feature, we use Zoom Web SDK. Company-specific apiKey and apiSecret are needed for authentication.  The specific API calls used are Get meeting (https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting) and Get webinar (https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinar). 

Khoros community platform does not store any user data apart from the meeting link added while creating the event. Hope this helps.

Please let us know if you have any follow-on questions or need any additional information

Thanks,

Thank you for getting back with the answer!

Senior Community Manager | Dynatrace

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