Ideas Page Requires Labels but Submits Without Them

[JRoth]

Hello Everyone, 

Our community has an ideas page, much like the Community Ideas on these forums. For it, we require that the user picks a label before submitting, otherwise, it can't be posted. 

Recently, we have noticed that you can submit an idea without a label and it still goes through. We have checked that the required, pre-defined labels parameters are on and that these are indeed new posts, not migrated ones/older than the labels/etc.

Any insight would be appreciated. Thanks in advance!

[JuergenM]

Hi @JRoth ,

first, a "check the wires"-questions...

Do you have the "add labels" permission granted for the users respectively their role?

Cheers

Jürgen

[Wendy_S]

Did you set the permission on the Ideas node? https://community.khoros.com/t5/Ideas/Idea-labels/ta-p/110149

And here are some comments from folks who experienced the same issue but it did not list a specific solution. Perhaps reach out to support to see what's going on?

Sorry, for not being much of help. We have labels on just one of our boards and that works like a charm.

Good luck with it! 😁

Wendy

[Wendy_S]

@JRoth How is it going? Did any of the tips help? 🙂

Feel free to let us know, perhaps we can help further or maybe Khoros Support is the best resource here.
Cheers

Wendy

[JRoth]

Hello and thanks for all the tips! I checked everything within your suggestions but to no avail, so I'll be opening a support ticket. If anything interesting comes up I'll be sure to update!

[JRoth]

For anyone still curious, this bug went away on its own. Strange, but at least it's fixed!