In Community Analytics, what does "(-1)" mean in the member tab?

[CarolineS]

Hi ya'll!

I wanted to confirm what "(-1)" means when viewing a member-based content report in Community Analytics (where you can see per-member page views, visits , etc - see screenshot). My suspicion is that the "(-1)" is views from anonymous users. But I suppose it could also be members who have cancelled their accounts?

Anyone know for sure?

[mhock]

@Drew_C 

Thanks for the quick reply. If I understand, you are saying the -1 doesn't really reduce a count by 1. It is essentially just a code to indicate a non-user. Am I correct?

Do we trust that Khoros's code actually knows to not count it? 

I am just frustrated because again on July 29th, Analytics shows me 105 people registered for my Community and when I pull a user activity report for members with a registration date of July 29th, I get 83 named users.  

This is not a one time occurrence.  It is DAILY and on big days the percentage can be as much as 30% (the 29th it is 26.5%). You can imagine needing to tell my boss, remember these numbers are 20 to 30% off really makes him confident in my ability and the Community.

I have submitted a case with support and basically they can never find a cause.  My TAM says he sees it other places but I am NOT hearing it from other Community members. 

We are a private Community so you have to be a partner to become a member. This is not a troll creating and deleting a bunch of members.

Ok, rant over.  Thanks, I do feel better now. 🙂

[Drew_C]

Correct, the -1 isn't performing a mathematical operation. Consider it a placeholder.

Can I suggest starting a new topic for the registration questions? @ me and I'll chime in there. I think I know what's happening and want to keep the topics separate.