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Is it possible to unlock a user that is locked?

I have blocked a user "close account" now I want to enable the account again, but I can not find an option to do so. Thank you for your answers.

2 Replies 2
Khoros Staff

Hi @Renri ,

Unfortunately, if you close a user's Community account, it cannot be recovered.

More info about closing accounts here:

Jose L.
Senior Technical Support Engineer, Khoros

Release Notes and Info | Community FAQs from Support | Escalating Support Cases

Locked users are deactivated and cannot access applications. There are two ways of locking users: Automatically.

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