Hi All,
We are implementing a feature in our community entitled "Community Tip Tuesday" where every Tuesday we post a tip on a community functionality or feature that users may or may not be aware of within the Khoros/Lithium Platform.
I am reaching out to see if anyone has a user tip guide for community members ie: Help Docs for using the community, Tips and Tricks, faq guide etc...
Thanks!
Thanks for sharing! Yes, on each of our tips we have a link at the bottom "Interested in more tips like this? Discover More Here." And a specific label "Community Tips"
Thanks so much for sharing! We appreciate it!
Brittany
Hi Brittany,
You're on the right track here in wanting to differentiate your product's tips and the Khoros tips...you could utilize labels or tags (Khoros functionality) to distinguish the 2 types of tips. I suggest trying to make it as clear as possible...maybe you don't even call the second group "Khoros Tips" so as not to confuse your members...it could be "Community Tips."
There's also the text in the Help section (click your avatar > Help). This is sometimes also referred to as Khoros' FAQ section. I've had clients copy and paste the text from this area into their own blog or how-to series, and you could do the same. Also, that FAQ section can be managed/edited.
Hope this helps! ~Jenny
Thanks for sharing your insights, Jenny!
Hi @brittanycarmona -
When we first went live, I had produced 4 documents to assist our customers/users.
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