Kudos on forum comments started returning error code 500

[m4ttyb0y]

Hi team,

Recently (last few weeks) we are seeing a 500 error when attempting to give Kudos to comments on forum threads.

The error we're seeing is:
error: "Could not like object xxxxxx - failed with error code 500"

Has anyone else recently started seeing this?

What are some steps to diagnose?

Has the API changed for Community recently?

Thanks!

[Parshant]

@m4ttyb0y,

Can you check the setting on board or message you are looking if kudo is enabled on the messages.

[m4ttyb0y]

Hi Parshant,

I can confirm that kudos is enabled on the forum when users are accessing via their browser, however it is not working via the API. We are testing with the same user accessing via both browser and API.

Thank you

[m4ttyb0y]

Hi Parshant,

We're still experiencing this error.

Do you know how we might identify if/when the kudos API action has been updated in the last ~2 months? Thanks

[ChadB]

Hi @m4ttyb0y ,

I'm not aware of any changes that would cause a break like this off the top of my head, but there are a lot of reasons an error like this could occur. I haven't seen other reports of this behavior from other customers yet either.

Have you submitted a case with our Support team yet? If you have, I wasn't able to locate it so it'd be great if you could send me the ticket number. If not, I would recommend doing that as a next step. It would be helpful to have an example of where you encountered the error on your community (along with a date/timestamp) and any specific steps you're taking to reproduce it so we can try on our side.

Best,