Khoros Community! What's up!
Anotha day, anotha question from ya boy. 🤣
I'm having a grand time pulling trends and takeaways from LSI. Fascinating stuff! However, I'm stumped on one set of metrics: Solution Views.
Now, do the Solution Views associated with a user reflect the amount of times that user viewed A solution? OR does it reflect the amount of times a solution from that associated user WAS viewed by another user?
I may be making it way more confusing than it should be (LOL)
Any and all guidance is super appreciated! (see screenshot of the Solution Views metric in my excel spreadsheet)
Solved! Go to Solution.
How did you pull this metric? From the "Conversations" tab or the "Members" tab?
If you view Solutions Views in the Conversations tab, it will showcase how many times that solution has been viewed by any user in the topic.
On the Members tab, the same metric is calculating based on how many times that specific user has viewed a solution. This is not views on unique solutions either, it could be 87 total solution views viewing only 2 - 3 solutions.
I had the same question, and find that it would be a more useful metric if it was the views on the specific member's post which was marked as a solution. We could call it "Authored Solution views".
For the current metric while in Members tab, I think "Viewed Solutions" would be a better naming for this metric as is, in order to eliminate the confusion. Kinda the same approach done with Solutions Authored versus Accepted.
Is Authored Solution Views something that may be available in the future?
Hi Khoros Community,
Wanted to bring this up again as I am also having a hard time understanding the use case for Solution Views. We currently have a role assigned to community ambassadors. I would like to know how many times the Community Ambassador's solutions have been viewed by other members within a selected time range.
How can we achieve this based on the role?
Community Insights Moderator
@CarlaA , from what I've seen you may need to know which posts have the solutions from the Ambassador's before hand, then you can pull the data for those posts/topics. I've posted my concern about not having an association between an authored solution with the topic under Need to know the authors (or rank) of Solutions for Topics created within a period . I have not yet tried the workaround that was suggested.
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