Negative Kudos in Community Analytics

[sarajaynerow]

Hi, can anyone shed any light as to why I might be seeing negative kudos in Community Analytics?

We used to have kudos turned on across the site and have now removed it from TKB's in favour of Helpful/Unhelpful, could this be kudos that was applied and now removed?

Thanks!

[MattYap]

Hey Sara, I suggest opening a support ticket if you're still seeing negative kudos in community analytics. Here's a link on how to open up a support ticket: https://community.khoros.com/t5/Contact-Khoros-Support/bd-p/contact-support

[Wendy_S]

If you simply turned off the feature to apply kudos it should leave the kudos given before disabling the feature in place. (unless it's a buggy thing happening)

Did you remove any boards/categories as in deleting anything. That could impact data if I am not mistaken. It is always a good practices to not delete by archive/hide in a private area.

If not, there does not seem be to be an obvious logical explaination. Support should get to the bottom of this 😊

Good luck! Curious about your update!
Wendy