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New email templates and/or editing existing template triggers

Essentially what I'm wanting to do is to create new email templates as well as being able to adjust the rules for existing ones. Does anyone know if you can do this? I can't find anywhere in studio unless I only want to edit the text within the template. 



5 Replies 5
Lithium Alumni (Retired)

Hi @MattJ 


at the moment, you can edit the existing templates from Studio (as you already found out). Documentation can be found here .


It is not possible to add brand new templates, or change the rules that trigger sending an e-mail notification. You may want to submit a Product Idea however, as this could be a nice improvement to be considered. Or add votes / comments to the existing one posted by @VarunGrazitti .


Thanks for your feedback,



Paolo Tagliaferri
Principal Technical Consultant


Thanks Paolo!

Thanks @PaoloT for the link to that idea. I have added my thoughts on the idea post.




Hi @PaoloT, when I clicked on Documentation can be found here, I am getting "Access Denied".

And this is unfortunately on almost every single page with documentation

Lithium Alumni (Retired)

Hi @kosmonaft


You will need to get in touch with the moderation team to obtain access or, if you are a Lithium customer, you can contact your Customer Success representative and they will be able to arrange it with you. If you are a partner working with one of our customers, you can ask them directly and they will be able to get it sorted out too! 


Kind Regards,

Paolo Tagliaferri
Principal Technical Consultant


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