When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community?
This behavior likely indicates that there is a problem with your Social Integration. Let's open a support ticket at email@example.com or using the case portal so that the engineers and I can help debugging this issue.
Hello! We just added some new team members and they are seeing this error. Is this still an issue we need to start a case for? We have emailed support but we thought there might be a setting that needs to be adjusted? Thanks!
Hello! I think we missed a step when we added new moderators. If you go to the Admin section in Khoros Care and update the Source Integrations (look for 'Add a new account link') that might fix it!
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