All the ones listed as Closed are the close reasons (dispositions) that agents can use when closing a post as no longer requiring a response. I expect Unknown is a previously deleted on, not sure.
Median TAR; The median Time to Agent Response for each TAR-able response posted to the social network by the agent during the given period.
A list of all metrics was published recently as they are changing/have changed depending on if your business has requested the changes be enabled.
https://community.lithium.com/t5/Social-Media-Management/Exciting-Updates-to-SMM-Analytics-Available...
Median TAR; The median Time to Agent Response for each TAR-able response posted to the social network by the agent during the given period.
A list of all metrics was published recently as they are changing/have changed depending on if your business has requested the changes be enabled.
https://community.lithium.com/t5/Social-Media-Management/Exciting-Updates-to-SMM-Analytics-Available...
Why sometimes closed and responses are different number from handled cases when analyzing Work Team Performance? What is the difference between them in the Analytics? Please help
What does handled exactly mean?
