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Advisor

Signature only showing in certain boards in the community

Hi! I'm sure I am missing something pretty obvious here, but do signatures only pop up on certain boards? I'm not seeing it on our idea exchange board, but I am in our general boards 

13 Replies 13
Boss

@Finney0225,

Can you check your other pages contain this component on it.

 

<component id="body-signature-highlight-escalation"/>

 

If its contain above component in quilt, can you check this settings in your Admin.

 

To add signatures in posts:

  1. Sign in as Administrator.
  2. Go to Community Admin > Discussion Styles.
  3. Choose Posts & Topics on the left-side panel.
  4. Click Posts Display.
  5. Check Display signatures in posts.
    Parshant_0-1636442635887.jpeg

     

  6. Click Save.

Note: The Signature field will no longer be available in My Settings > Personal Information if Display signatures in posts is disabled.

.......
Expecting your Kudos and Accepted Solution to my replies.
Boss

Most likely this is a page layout issue. Quite likely your ForumMessage layout uses a component that shows a user's signature. Here's a screenshot of how that looks like in Khoros Community Studio:
Screenshot from Studio's page layout for ForumMessageScreenshot from Studio's page layout for ForumMessage

On the other hand your IdeaMessage layout might just use the body message only component which won't show the signature:
Screenshot from Studio's page layout for IdeaMessageScreenshot from Studio's page layout for IdeaMessage

You would need to add a signature component on your IdeaMessage or replace it with the "catch all" super component used on ForumMessage.

If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.
Advisor

Thank you both for this information! Let me take a further look into it - I believe one of our pages is customized, so this makes sense that maybe we forgot the component... Thanks so much!! 

Director

@Finney0225,

We experience exactly the same issue, so it looks like a more general problem 😉

Thanks @Parshant and @Claudius for your hints! We'll also take a closer look at our layout.

It's very important, especially for our Product Managers, to have the signature in the idea exchange forums.

Director Community Management at Dynatrace
Advisor

Oh good to know @karolinalinda - I haven't had a chance to have my team look into this yet, but I'll let you know if we find anything! Keep me posted too, please 🙂

Advisor


@Finney0225  schrieb:

Hi! I'm sure I am missing something pretty obvious here, but do signatures only pop up on certain boards? I'm not seeing it on our idea exchange board, but I am in our general boards 


Same here in Atlas-Community, in "normal" posts the signature is shown, but in posts on ideas not.

 

Comparison, my post with signature:
https://community.khoros.com/t5/Khoros-Communities-Product/How-to-report-on-labels-and-idea-statuses...

vs.

my post without signature:
https://community.khoros.com/t5/Khoros-Communities-Ideas/We-need-a-quot-Auto-Reply-quot-function-to-...

 

The question is, why this difference? 🤔


@Claudius wrote:

You would need to add a signature component on your IdeaMessage or replace it with the "catch all" super component used on ForumMessage.


Do you have a component id for me to add the signature component to the IdeaMessage quilt? I cant find anything like this in our quilts.

What do you mean with the "catch all" super component approach?

Director

We managed to resolve that in Studio via "UserSignature lia-message-signature"

Director Community Management at Dynatrace

@karolinalinda Hi, we are facing the same issue here. Can you please explain where exactly in Studio this can be set?

@karolinalinda Thank you for your answer. I think you mean the css option to modify the signature style. Thats not our problem. We wants to add the signature to our ideas quilt. For that we need the id of the signature component which @Claudius  mention. We will be very thankful for getting that id.

@steffenschoene I managed to add signatures to the main idea message by replacing the message-view.widget.body component in the IdeaMessage layout by the more modern body-signature-highlight-escalation component. I kept calling this newer component "catch all" as the id suggests that it's a slightly monolithic component combining the message body plus markup for signature, message highlighting and escalation functionality.

I haven't yet figured out though how to add signatures to idea comments, too, as those seem to be driven by a different layout. I'm also a bit hesitant if the comment stream might get a bit too crammed with signatures getting added there, too.

If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.

Thanks @Claudius Thats the solution what we was looking for.


@Claudius  schrieb:

I'm also a bit hesitant if the comment stream might get a bit too crammed with signatures getting added there, too.


too crammed?

I don't understand why it should make a difference if you reply/comment in topics vs. ideas?

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