There are certainly integrations with slack (and other team based collaboration tools) that make sense. The two biggest categories I see are:
- Notifications
- Collaboration
For notifications, it would be similar to email notifications, subscribing to certain boards / topics and choosing to be notified via a slack channel. This would work particularly well for group chat rooms. The challenge here is that slack is more immediate and time based and lacks some of the workflow capabilities to manage those notifications at scale, but the convenience and immediacy could be of value.
Collaboration use cases is where I see move value. Being able to quickly share a community conversation with an internal person or team and discuss it privately to determine the right response or content to share. Slack is an important channel for how people communicate internally and making it easy to share and communicate around community content could help connect the community to those internal collaboration tools more tightly. Very similar integrations could be suggested for MS teams, Asana, JIRA, etc.
From a Khoros community roadmap perspective, we aren't planning to deliver a slack integration this year as our primary focus is on CRM, but it is certainly being discussed and evaluated against other integrations we can productize. Beyond CRM, our focus this year is on improving our platform capabilities and our integration framework to make these types of integrations easier to develop and maintain. We're looking at our API completeness, evaluating top Web hooks to add, and even exploring a real-time event feed (community firehose) to add to our already robust set of platform capabilities.
Khoros Product Team
