@ccuthbertson there are a few ways you can do this, and depending on the format and your goals you may decide which one works best for you!
- Manual recreation - which you are already considering, this is time consuming, but the least expensive way. The only thing I would caution here is by doing an exact copy and past of content from your website to your TKBs, if you are planning to lave the same content on the website, then you have duplicate content competing for SEO. Best to choose a single place where the content will live, and link to it, to avoid having to duplicate updates for both sites, and link from the other site.
- Manual link creation from TKBs - Choosing TKBs as the primary, being part of your Community, will give you better SEO benefits and allow users to ask questions when something isn't clear. If you choose to keep your support content on your website one way to do this is to create a summary of the FAQ/Support content (don't use the exact same verbiage, consider using language your members are using when asking questions) and link that over to your website. This is also a good option if the majority of your FAQs are in PDF format. (this is how we did it when I worked at Sprint)
- Migration - Khoros offers Professional Services to migrate your data from one source to another. The cost and feasibility of this is dependent on the quantity, source and type of content you wish to migrate. (contact your CSM for more details)
There may be some other customers out there that have more creative ways I haven't listed here 😉
Allison (Alley) Fasching
Customer Solutions Director
