Trouble with Avatar picture

[CharlotteAdams]

Hi,

We are in the pilot stage of our community. One of our users is trying to upload a vertically-oriented headshot. The system loads the picture but rotates it so it is horizontal. She has to use a horizontally-oriented picture in the system. Any insights?

[CharlotteAdams]

This is a screenshot from the issue our customer is having.

[srujanayeruvaka]

Hi @CharlotteAdams,

Check this article - 

https://community.lithium.com/t5/Media-Experience/Review-and-adjust-media-related-Community-Admin-se...

Could be because of the setting to turn on/off EXIF rotation. The setting can be found here: Admin -> Features -> Images

[CharlotteAdams]

@srujanayeruvaka I made this change, and I contacted the user with the issue. Fingers crossed that it will solve her problem. I'll post when I know the outcome.

[srujanayeruvaka]

Eagerly waiting... Hope it solves her problem! ☺️

Thanks,
Srujana.

[CharlotteAdams]

@srujanayeruvaka This solution did help, but I also discovered the user had missed another step as well. Thank you for your help!

[srujanayeruvaka]

Hey @CharlotteAdams,

Good to know! Happy to help always! 🙂

Thanks,

Srujana.

[sandragarcia]

I usually just cut the vertical picture into a square and adapt it to the size, way easier than trying to fit a vertical pic into a circle.

Sandra G. - Mijazztel