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Update Email Avatar in Gmail

Hi everyone, 


I have a little issue that I need help resolving. When we send out emails from our community (the Sisense Community) the email avatar shows up as a question mark. What do I need to do to update the email avatar from the question mark to a logo?

Please note, I am fixing the badge issue. 

image (6).png



Sofia Losada

1 Reply 1
Khoros Expert

I posted this in Slack, but this icon is when Gmail identifies an unauthenticated email. I believe that the customer will need to update the SPF record to make this red question mark go away.

I have never seen a customer update this avatar to be a logo before, but I imagine this would be controlled by someone on the customer side (likely an IT department) to ensure that the identity of the sender has one. 

Ken Squires-Kavanagh
Services Architect
Portland, Oregon

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