Showing results for 
Show  only  | Search instead for 
Did you mean: 

Users Can't Subscribe to Boards

Okay, I'm at a bit of a loss here. When I'm logged in, I have a Subscribe ability for boards:


Screen Shot 2015-10-11 at 1.15.08 PM.png



However when a user selects the same dropdown, they don't have the Subscribe or Bookmark options: 


Screen Shot 2015-10-11 at 1.15.33 PM.png


I've made sure that Use subscriptions and Use bookmarks are granted for this board (and in general):


Screen Shot 2015-10-11 at 1.16.01 PM.png


Any ideas why this isn't working?



6 Replies 6

It could be two things:

1. If the user has not verified thier email address, they cannot subscribe.

2. Admin > System > Subscriptions > Turn off board subscriptions may be enabled.

You are my hero @BrianOblinger! It was #2. 🙂


Hey @BrianOblinger, Trying to figure out why we don't have the option to "subscribe to a forum" available. I checked to see if it's enabled and it is. Any other suggestions? We're on the new responsive platform. Thanks!


Hi @rmakool - I took a look at your community and a few other responsive sites. Looks like there isn't a Forum Options menu anywhere on the page to even find the option to subscribe (among other things). Could be an oversight or honest CSS mistake. You may want to inquire with Lithium Support.

Thanks @BrianOblinger! Put in a ticket with support on Friday. Hope you had a good conference. 



Guys thank you for being helpful to our community here. I am still having an issue because I am not receiving any notifications for all updates on the board that I subscribed to or even on the specific questions. I also updated my notification settings in My Subscriptions but still no luck on it. Please help us. Thank you in advance.

Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Khoros customer? For direct assistance from our Support team, please visit the Support Forum.