Webhook Support

[nextuser]

Hi there,

Is there's a support for creating webhooks that will be trigger based on activity on the website to create Social Media messages?

Thanks

[PaoloT]

Hi @nextuser

welcome to the Community. Are you able to provide more details on the specific use case that you are thinking of? In general there is plenty of room space for custom integration (either done by our customers, or implemented via Lithium Professional Services) but it is not exactly clear what are you trying to achieve.

Thanks,

[nextuser]

Hi Paolo,

Thanks for the reply.

Basically, we want to be able to publish messages on Twitter and Facebook based on triggers from the users tracked and happening outside of Lithium. So, the idea is to get a connectivity to the Lithium platform to allow a third party application sending messages for specific users at 1:1 level via REST API or datafeed (webhook).

For examples, we might want to trigger a message for the user when:

1) He's registering to a new product offer or service directly from the website

2) He asks a new question in the "Forum / Community" section from the website

Thanks in advance !

[PaoloT]

Hi @nextuser

it sounds like you have a set of very specific requirements - I am not entirely sure what do you mean by "publishing messages on Twitter and Facebook based on triggers from users tracked and happening outside Lithium" which seem to exclude Lithium from the picture and therefore it becomes difficult to understand how we would fit in.

Unless you mean that these are actions are triggered by Lithium users on the Lithium community, but you are tracking them outside Lithium (for example with an analytics tool).

Either way - I think the best way forward here would be to get in touch with your Lithium manager and run these requirements via Professional Services.

Thanks,