Not recieving emails on case replies
Hi, We're not receiveing email on case replies on case portal. Any idea, what could be the issue? Thanks!Santosh
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is there a PDF that covers all the features of Forums?
is there a PDF that covers all the features of Forums? I can't find any detailed product information in the marketing material. I would like a detailed list of features - e.g threaded vs flat, avata...
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Is it possible to retreive a list of TKB articles that are missing added SEO?
Hi,We have tons of articles to which we have not added metadata. Is it possible to export a list of TKB articles that are missing this added data?Thanks in advance!
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Can you set an alert based on keywords
Hello everyone,,I know spam filter has keywords for posts to automatically get put into spam. What I am looking for are those that sometimes do not get caught. I was told there might be a way for me...
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How do you edit the bravo/kudos weight of individual users?
Hi all, I am looking to give a group of trusted customers to have a greater weight in the distribution of bravos. This is so that I can add a more human measure to tell quality posts from non quality ...
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Custom reports in Idea Exchange
Hi, I would like to create a simple report in Idea Exchange - with a list of ideas submitted, user name / screen names, idea status, kudos received, comments received, etc.Does such a report exists? I...
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Problems with editing tkb articles
Hi all,since a few days - probably at the same time as the migration to AWS- we have problems to process tkb articles. There is simply no content in the article body area in the articleeditorpage, ric...
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How do I hide a Group
Good day everyone,I am doing some clean-up and would like to hide some Groups that are no longer active but would like to hold on to the content. I have found this article: Archive a Group, but is the...
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Software Peers: How do you let your customers know about your known issues?
Hello Everyone,I posted this inquiry a little over a year ago. I didn't however have enough knowledge of what to ask.First, please chime in if you publish any of your known issues (doesn't have to be...
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Inserting video
Hi all,Has anyone noticed that the "insert video" option only seems to appear on PC desktop?The button doesn't appear in the message editor on iPad (safari) or Samsung S10+ (Chrome), and my users are ...
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