How to mention a group of moderators
Hi, I have couple of moderators in community I manage. If user wants to mention moderators, he has to mention all of them by their nicknames. Is it possible to mention all moderators by creating some ...
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Full Site Feed (RSS / Other)
I'm looking at taking content out of our community to put links into it from some of our other websites.When taking the RSS feed it only has the last 20 entries, whats the easiest way to get a full da...
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Forum
Dear Sir, I'm looking for a power forum, professional one, easy to implement and suitable for the telecommunication company, so please send us your suitable product that can help to achieve us our goa...
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How to remove tags from a specific TKB article?
As the question above, how can i remove the tags from a specific article. currently the article have 2 tags, i want to remove 1. I cant find the reference for this. thanks
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LSW Snooze vs. Response Time
One of our key metrics in social response is, of course, Response Time. There are many cases in conversation, though, where we might need to research a question. We might respond to the user to let th...
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Community Experience Survey and cookies
Hi, Survey uses cookies and if you remove them after session you will be prompted with the survey again and the again. Is there way to avoid this? This behaviour is annoying but luckily occurs only wi...
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Renewing ranks but idea is missing
Hi guys, I´m telco company´s CM and I have a problem with our ranks. I´d like to renew those but I don´t know how to. Ranks should be funny, innovative, something that member could be proud of, someth...
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How to interpret "Moderator/User Relation" in Metrics?
Hi there I'm currently diving in some stats and tried to work with " Moderator/User Ratio" Stats in Admin --> Metrics --> User/Moderator Posts Ratio I see these results: PeriodRatio Moderator/User Po...
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Can I see who marked a post as accepted solution?
Is there a way for an admin to see who marked a particular post as a solution? Thanks, Jerry
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User report by company name or company email?
Hi all, Is there a user report that I can run that lists all users from a certain company (assuming same domain name in email address, for example)? Use case is that we have a new customer engagement...
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