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One of our key metrics in social response is, of course, Response Time. There are many cases in conversation, though, where we might need to research a question. We might respond to the user to let th...
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Hi, Survey uses cookies and if you remove them after session you will be prompted with the survey again and the again. Is there way to avoid this? This behaviour is annoying but luckily occurs only wi...
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Hi guys, I´m telco company´s CM and I have a problem with our ranks. I´d like to renew those but I don´t know how to. Ranks should be funny, innovative, something that member could be proud of, someth...
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Hi there I'm currently diving in some stats and tried to work with " Moderator/User Ratio" Stats in Admin --> Metrics --> User/Moderator Posts Ratio I see these results: PeriodRatio Moderator/User Po...
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Is there a way for an admin to see who marked a particular post as a solution? Thanks, Jerry
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Hi all, Is there a user report that I can run that lists all users from a certain company (assuming same domain name in email address, for example)? Use case is that we have a new customer engagement...
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Hi,When creating a new idea there is an auto-suggest from the full community it seems, and not within that idea-area or at least within the category I am in.Is it possible to narrow down the autosugge...
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Although the EU-US Privacy Shield is still in political discussion, it would be very helpful for all EU related companies, if you will be part of it.In times where the companies have so many legal stu...
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Hi, In Private Message we can able to see "Find Users" Page link . We can able to see this option in one of the environment but not on the other environment. Is there any admin setting need to enable ...
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Hi I just want to make sure I have understood this: 1) We publish an article in www.domain1.com2) We want to publish it also in our community, which url is www.domain2.com. We publish this same articl...
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