Custom Java Script Tag by environment
Hi, We are trying to add a custom piece of javascript tag into the wrapper header to be applied to all our pages. The problem we are having is adding a unique tag per environment. We followed the in...
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Is there a way to identify a user's first post?
wonder if there's a way we can identify a user's first post on the community and highlight that so that superusers can jump in quickly to answer?
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CSAT results
A couple questions:CSAT survey- how or do you use this to measure performance for your agents?Is there a quick way to pull survey results without having to pull an export?
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Mobile App Integration
Looking for pros/cons from brands who have integrated their community into their brand's mobile app.Worth the investment?
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Community Search Bar Portability
Hi,We are planning to incorporate the search bar in Community in various other public websites & tools that we have, so that any search done in any of those website/tools should also produce relevant ...
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Solution Views-- what counts as a view?
I just have a question on solution views. Is this the views of an overall topic with an Accepted Solution? Or is it the views of the individual reply marked as an Accepted Solution?We just made the mo...
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Can we convert a private board to a public board
Hi Team,Can we convert a private board to a public board?if so what will be the steps and are they any impact on the content that the board is having
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Need to know the authors (or rank) of Solutions for Topics created within a period
Hello, I've come to a reporting gap which leaves our organization without the data needed.As far as I've gathered so far, there is no way to have a report that lists ALL of the following:1. New topics...
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Email Analytics API
Hello, Is there anyway to get statistics and analytics of the emails sent to the users through API? Best regards,
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Analytics Email Categories: What are "Miscellaneous" Emails?
Hey all!Currently looking at our Email Analytics and found next to Subscriptions Emails, Kudos, etc... a category called "Miscellaneous". What type of emails fall into this category?Many thanks!
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