custom label types

[lradden]

hi there I am not clear on the difference between the "attribute tag" and "list tag" in custom labels. When would i want to use one or the other? My goal is to simply label posts privately in order to understand the types of content being posted (product q, service complaint, billing question, etc).

Thanks!

[JulieHamel]

Hi @lradden,

Attribute tags will show as check boxes, allowing for multiple choices, while list tags will show as drop down lists (one selection per list). Which one you use really depends on how you organize the selections, how many options you want to provide/insights you want to gather.

You can read more about custom tags in this article here, which also includes screenshots: http://community.lithium.com/t5/Custom-tags/Create-a-custom-tag-list/ta-p/108687

Hope this helps!