losing subscribed status

[MorganBB]

After subscribing to an article, the icon stops showing "subscribe" and shows "unsubscribe" - and the corresponding menu option changes also.

Examples below.

But after a short amount of time it reverts back and the user gets no indication that they are still subscribed or not.

Any suggestions of what could be wrong to cause this?

[elbranscomb]

Does the user have the ability to use Subscriptions as per the Permission settings in admin?

[MorganBB]

Hi! thanks for replying.

Yes. Its something that as far as I can tell has worked since inception.

but now since at least the 15th feb (2 weeks ago) it has stopped

[StanGromer]

Those are custom components, something is broken in them (caching probably if the state of them are changing minutes later)

[MohammedSh · Accepted solution]

@MorganBB, it looks like this has to be investigated by our Support team. Please check with Support@khoros.com if it is one they are aware of.

[MorganBB]

I had a feeling it might be.

This along with teh events link through AWS have issues - both are cached. 😕