How to scale messaging and reduce contact center costs
Published on
09-11-2020
01:31 PM
by
AshleeE
| Updated on
01-06-2022
03:05 PM
Customer-to-business messaging continues to grow with Google’s Business Messages, Apple Business Chat, WhatsApp, Facebook, and WeChat. Do you want to reach your customers on mobile devices, but worried about the business impact of adding another channel? Learn the benefits and features of these new channels -- like call deflection -- and how to responsibly add them to your channel mix.
Live Q+A:
- Wednesday, October 14, 2020 at 2:00 PM - 2:30 PM CT
Moderator:
- Allison Fasching, Khoros, Customer Experience Consultant
Speakers:
- Katrina Schlicht, T-Mobile, AI Product Owner, Digital AI Strategy
- Shankar Venkataraman, Facebook, Product Marketing Manager, Business Messaging - Messenger
- Guest Speaker, Kate Leggett, Forrester
Replay it on demand here
Start:
Wed, Oct 14, 2020 02:00 PM CDT
End:
Wed, Oct 14, 2020 03:20 PM CDT