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Deflect & Contain: Self-service & Chatbot ROI Webinar

Published on ‎10-08-2021 04:40 PM by Khoros Alumni (Retired) Khoros Alumni (Retired) | Updated on ‎12-02-2021 09:32 AM

Tuesday, Nov 16
11am AEDT |  1pm GMT | 11am CT


Two thirds of consumers look for self-service solutions to their problems before they reach out for help. And when they do engage you, the majority of consumers don’t care if brands use chatbots or human agents to resolve their inquiries — just get it done.


Self-service deflection and chatbot containment can save brands millions. In this 30 minute session, we explain how to calculate your brand’s potential ROI using brand communities and conversational AI — including;


  • How to measure self-service community deflection ROI
  • How to measure partial and full chatbot containment ROI
  • Why brands should adopt the ultimate savings KPI: “Success Rate”
  • How to connect your tech stack into a digital-first service funnel


Josh Snider, Chatbot Product Marketing
Jacob Borgeson, Community Product Marketing


Watch the on-demand webinar 


Tue, Nov 16, 2021 11:00 AM CST
Tue, Nov 16, 2021 11:30 AM CST