How to scale messaging and reduce contact center costs

Published on ‎09-11-2020 01:31 PM by Khoros Alumni (Retired) Khoros Alumni (Retired) | Updated on ‎01-06-2022 03:05 PM

Customer-to-business messaging continues to grow with Google’s Business Messages, Apple Business Chat, WhatsApp, Facebook, and WeChat. Do you want to reach your customers on mobile devices, but worried about the business impact of adding another channel? Learn the benefits and features of these new channels -- like call deflection -- and how to responsibly add them to your channel mix.


Live Q+A:

  • Wednesday, October 14, 2020 at 2:00 PM - 2:30 PM CT 


  • Allison Fasching, Khoros, Customer Experience Consultant  


  • Katrina Schlicht, T-Mobile, AI Product Owner, Digital AI Strategy
  • Shankar Venkataraman, Facebook, Product Marketing Manager, Business Messaging - Messenger
  • Guest Speaker, Kate Leggett, Forrester 


Replay it on demand here

Featured Guests

Wed, Oct 14, 2020 02:00 PM CDT
Wed, Oct 14, 2020 03:20 PM CDT