Digital transformation. It’s a hot topic and now more than ever, companies are prioritizing investments to improve their digital engagement with customers. In fact, CCW found that over 47% of companies say they are now automating more parts of their digital customer journeys. But why take the leap? We’re welcoming Devon Ramdan (Sr. Director, Care Strategy and Operations) of Jetson and Kim Wilkinson (Vice President Digital Sales, AWS Practice) of VoiceFoundry to join us and give their ‘hot take’ on digital transformation - the risks to watch out for and, more importantly, the rewards you can reap by setting your team up for success.
Listen to the on-demand webinar here.