Snack Breaks & Hot Takes: Leveraging contact center data to improve operations and CX

Published on ‎05-26-2022 08:18 AM by Khoros Staff | Updated on ‎06-16-2022 03:53 PM



Thursday, June 16th
12pm ET | 11am CT | 9am PT

Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.


Join our upcoming Snack Breaks & Hot Takes session to hear Leon Gantt, Senior Director of Customer Experience Support at SquareTrade, discuss how their team has reduced Average Handle Time (AHT), boosted First Call Resolution (FCR) rates, deflected inquiries away from their contact center, and improved the broader customer experience by unifying their voice, survey, and chat data into actionable CX insights. 


As a seasoned professional with more than 25 years of leadership experience, Leon is known for driving brand growth, maximizing operational excellence and delivering financial performance. Before SquareTrade he served as the Vice President of Guest Experience at Wyndham Destinations, where he led branding, sales, marketing, and operations and managed the company’s growth and development pipeline. He also has held top leadership positions at NBC Sports, The Walt Disney Company, SeaWorld, and AllState.

Thu, Jun 16, 2022 11:00 AM CDT
Thu, Jun 16, 2022 11:30 AM CDT
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Khoros Staff

Did you miss the session today? Watch the on-demand video here: