Do more than “just support” and turn your community into an innovation and connection engine. With guidance from a Maturity Model roadmap, turn your community into a powerful network that drives engagement and growth across your entire brand; from R&D and Product to Sales and Marketing. Come to this session to learn how to take your community to the next level.
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM
Jon Wishart, Khoros, Business Value Director
Jeff Medford, Microsoft, Director, Product Marketing
Jamie Johnston, Spotify, Community Program Manager
Discover the key components that make up a successful customer retention plan in your online brand community. Know the metrics to monitor and measure to make your customers your community superusers. This is for anyone who wants to create customers for life by turning website visitors into brand advocates. We can’t wait to show you how a community can drastically change your customer experience.
Wednesday, October 14, 2020 at 2:00 PM - 2:30 PM CT
Kelly Stocker, Khoros, Community Strategist
Scott Dennis, Instructure, Senior Director, Community Engagement
Jennifer Finefrock, Ring, Community Manager
Mary Taylor, Intel Corporation, Support Community Manager