Khoros Events + Webinars - Atlas

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Wednesday, May 26, 2021

Registration Link Despite heavy investment over the past few years, CX programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience. A proliferation of siloed, mostly survey-based, VoC efforts across the organization has resulted in a myopic approach to acquiring and acting on CX insights and a fragmented view of the customer that often does more harm than good. Join us for a frank discussion about data silos, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data. In this webinar, you'll learn: Three steps to proving the business results of your CX program Why the right data is key to transforming customer insights into business outcomes How to create a unified view of the customer at your organization Not able to join us live? We have you covered! We’ll share a recording of this webinar with everyone who registers. Registration link

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Thursday, January 20, 2022

Thursday, January 20 1pm ET | Noon CT | 10am PT [30 minute Discussion] Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand-owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to grab a snack, gain valuable insights from leading experts, and ask questions in the event chat. Join our upcoming Snack Breaks & Hot takes session to hear CEO George Huff at Opal discussing "What keeps me up at night: challenges of managing CX for an enterprise brand". What is CX to a marketer? How do you solve challenges in the CX journey with internal transparent communication of marketing activity? Companies like Opal will enable customers to have tighter collaboration across global teams and create a more customer-centric approach. https://workwithopal.com/author/george/

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