Crises will happen and there’s a chance your crisis management plan may not address the situation at hand. To build a flexible and agile plan, we’ll discuss the key roles and responsibilities critical to scale important communications as well as how to identify and take action on emerging crises, serve customers when volumes spike, and how to bring customers together with the right information.
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT
Aurora Lujan, Khoros, Strategist
Joël Viotti, Swisscom, Social Media Manager
Giovanna Dimperio, H-E-B, Director of Digital Marketing
Do more than “just support” and turn your community into an innovation and connection engine. With guidance from a Maturity Model roadmap, turn your community into a powerful network that drives engagement and growth across your entire brand; from R&D and Product to Sales and Marketing. Come to this session to learn how to take your community to the next level.
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM
Jon Wishart, Khoros, Business Value Director
Jeff Medford, Microsoft, Director, Product Marketing
Jamie Johnston, Spotify, Community Program Manager