Tuesday, June 7 | Forrester CX North America
Khoros is proud to sponsor the upcoming, in-person event hosted by Forrester, CX North America. CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world.
But it’s about more than just staying one step ahead: it’s about thriving outside of the comfort zone, discarding obsolete legacies, anticipating disruption, adjusting course instantly, and being unafraid to be bold when it counts. With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX North America is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings.
Join Forrester experts, sponsors, industry leaders and your peers on June 7–9, 2022 as we dive into the key strategic opportunities to help your organization grow. Register today!
Thursday, June 16th 12pm ET | 11am CT | 9am PT
Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.
Join our upcoming Snack Breaks & Hot Takes session to hear Leon Gantt, Senior Director of Customer Experience Support at SquareTrade, discuss how their team has reduced Average Handle Time (AHT), boosted First Call Resolution (FCR) rates, deflected inquiries away from their contact center, and improved the broader customer experience by unifying their voice, survey, and chat data into actionable CX insights.
As a seasoned professional with more than 25 years of leadership experience, Leon is known for driving brand growth, maximizing operational excellence and delivering financial performance. Before SquareTrade he served as the Vice President of Guest Experience at Wyndham Destinations, where he led branding, sales, marketing, and operations and managed the company’s growth and development pipeline. He also has held top leadership positions at NBC Sports, The Walt Disney Company, SeaWorld, and AllState.
[Webinar] Upgrade your listening – Get hi-fi CX analytics & block out the noise
Tuesday, July 26th 10am PT | 12pm CT | 1pm ET
While surveys have traditionally been the primary earpiece for monitoring and improving the quality of customer service interactions, it comes with its host of challenges (i.e. the noise): they only account for 7.5% of all customer interactions, they don’t provide the context or detail needed to resolve the root cause of inefficiencies, and growing survey fatigue leads to diminishing take rates.
In today’s omnichannel world, leaders need to ditch the out-dated walkman for a hi-fi CX listening solution that provides quality, depth, and clarity to their customer feedback soundtrack by leveraging their most valuable and underutilized resource: voice data.
Join us for a one-hour webinar to learn how CX and contact center leaders are going beyond surveys, using CX analytics to unify and quantify voice and text interactions into actionable insights that make it easy to resolve customer friction fast – reducing operational costs, improving agent performance, increasing sales revenue and creating omnichannel experiences that drive long-lasting loyalty in the process.
Not able to join us live? Don’t worry. Register and we’ll send you a recording.