Khoros Events + Webinars

Tuesday, December 14 12pm ET | 11am CT | 9am PT   Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.   Join our upcoming Snack Breaks & Hot takes session to hear Chris Hemedinger, Head of Communities & User Groups at SAS, discuss innovations and trends that are on the horizon for community in 2022 and beyond.    Chris has been developing products and community experiences for SAS customers since the early 1990s . He currently leads the team at communities.sas.com , where SAS users gather and discuss SAS technologies, find answers to questions, share their experiences, and provide feedback. He is also coauthor of SAS For Dummies and writes The SAS Dummy blog at  http://blogs.sas.com/sasdummy .     ... View more

Watch the on-demand recording here: https://khoros.com/resources/maintaining-community-momentum    Tuesday, November 16th 1pm ET | 12pm CT | 10am PT Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.   In our last Snack Breaks & Hot Takes session, Erica Kuhl discussed how to make the case for a community budget and move forward with a community initiative after receiving executive approval. In this session, community consultant Brian Oblinger will be sharing tips and tricks for how to ensure your new community continues to thrive and grow post-launch.    Launching a community requires a precise blend of strategy and intentional execution, which can be difficult to maintain after a community is live. Community teams often struggle with maintaining the momentum that is generated during a launch both within their community and their organization.    To help carry your community through the first year of launch and into the future, a combination of sound tactical execution, bold growth plans, and strategic story-telling within your organization is vital.    Brian is a community consultant with over 20 years of experience in the industry. He’s worked with hundreds of companies like Acer, Autodesk, Comcast, eBay, The Home Depot, HP, and PlayStation. He also directly built teams at Alteryx and DataRobot to deliver community success at scale as VP of Community.  ... View more

The contact center is a treasure trove of unstructured customer engagement data. When properly leveraged it can be spun into automation and insight gold. A unified data fabric combines VoC and business outcome data to power automations that improve CX and EX, and deliver insights that optimize every stage of those journeys and workflows. Join us for this 45-minute executive session to discover: The biggest mistakes companies make when capturing and analyzing customer data Real strategies for zeroing in on insights that impact key CX and business outcomes Tips to successfully automate the most critical moments of customer and employee journeys Best practices for measuring, redesigning, and scaling AI to make workflow more efficient and interactions more personal Speakers: Chris Tranquill, Chief of Strategy, Khoros Gijs van de Nieuwegiessen, VP of Automation, Khoros Brian Cantor, Principal Analyst & Director, CCW Digital       ... View more

Tuesday, November 2nd 1pm ET | 12pm CT | 10am PT View the on-demand recording here. Catch Erica on "In Before the Lock" podcast with Brian Oblinger https://ib4tl.fm/  Join us for a 30 minute Lunch and Learn session where experienced community consultant, Erica Kuhl, will discuss how to make the case for a community budget and move forward with a community initiative after receiving executive approval.  While most organizations recognize that an online community is a good idea, turning that idea into reality can be a daunting project. Working against competing priorities and finite resources, obtaining executive buy-in and budget for a community program is half the battle. The other half of the battle? Making an actionable plan to turn an abstract initiative into a tangible, vibrant hub for customer engagement - and with ROI to show for it. Erica has been working in enterprise communities for over 18 years, notably building  Salesforce’s community program from scratch and scaling her team to over 35 people. For the past two years she has been running a community consultancy helping organizations plan, design, launch and manage their communities.     ... View more

Thursday, December 2 12pm ET | 11am CT | 9am PT   Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.   Join our upcoming Snack Breaks & Hot Takes session to hear Richard Millington, Founder of Feverbee, share benchmarks and key trends distilled from over 5 billion community visits on Khoros communities and Feverbee clients to help you plan for success in 2022.   The last two years have seen tremendous transformation, and one of the bright spots has been the growth in online communities - specifically brand-owned communities. Harnessing this momentum to accelerate community growth means drafting budgets, HR plans, and strategies to drive growth next year. Doing this well requires strong success stories AND data to convince even the most skeptical executives.   Unfortunately, such data is impossible to find, and community leaders have to rely on industry surveys and anecdotes from peers. Aggregate data and insights from the industry as a whole is nowhere to be found - until now.   Richard Millington has spent the past decade helping 250+ companies develop some of the world’s largest online communities. He is the founder of FeverBee, an international community consultancy, and the author of Buzzing Communities. Richard’s clients have included Google, Facebook, Oracle, Wikipedia, EMC, Greenpeace, and many more.     ... View more