Khoros Events + Webinars

September 14 - 15, 2022 | Virtual & In-Person  Khoros is excited to sponsor the 2022 CMX Summit: Thrive held virtually and in-person at the Fox Theater in Redwood City, CA. Two-days dedicated to community thought leadership and networking.  We hope to see you at our in-person or virtual booth and session on Thursday, September 15.  Make it Stick: Keep your Community by measuring value, not just ROI Jon Wishart, Business Value Director  Demonstrate ROI or lose resources and potentially even your brand's whole community. It’s true that ROI measurement is a requirement, but a broader representation of value to the business creates a truer picture of community. This session will show how community teams can repurpose traditional community ROI measurement into overarching community value measurements. I hope you leave our discussion with an approach and roadshow that shows brands how to recognize the monetary benefits of a community...and make it stick!  Registration Information  ... View more

View on-demand recording on khoros.com  August 3 | Noon CT  [30 minute discussion]  Hot Take: a recession is coming (or your leadership thinks it is happening). Jenny Weigle from jenny.community discusses the big bets a community professional can do right now in the face of looming (or already happening) budget cuts. Jenny will discuss the successful strategies she has seen when you have less time and resources to make your community stand-out.   ... View more

*This is a 3rd party webinar hosted by CXOSync. Thursday, August 25 2pm ET | 1pm CT | 11am PT [Webinar] Survey Less, Listen More: Harness Unstructured Data for Deeper CX Insights 45 minute Discussion: Fireside with Nancy Rademaker and Insights by Chris Tranquill If you’re like most brands, you have a ton of unstructured data from your customer interactions across every channel you use: voice, chat, SMS, email, and more. You’re probably also not quite sure how to leverage that data to turn it into better business outcomes. Join our experts as they engage through live chat, immersive polls, and eye-opening live behind-the-scenes Q&A opportunities - discussing how to get the most out of your unstructured data to optimize every stage of the customer experience. Join us as we explore: Why unstructured data is more important than ever before How to turn unstructured data into insight gold How to prioritize and use insights to drive action and measurable outcomes Real-world examples of brands that have harnessed the power of unstructured data to yield favorable business outcomes     ... View more

[Webinar] Upgrade your listening – Get hi-fi CX analytics & block out the noise     While surveys have traditionally been the primary earpiece for monitoring and improving the quality of customer service interactions, it comes with its host of challenges (i.e. the noise): they only account for 7.5% of all customer interactions, they don’t provide the context or detail needed to resolve the root cause of inefficiencies, and growing survey fatigue leads to diminishing take rates.   In today’s omnichannel world, leaders need to ditch the out-dated walkman for a hi-fi CX listening solution that provides quality, depth, and clarity to their customer feedback soundtrack by leveraging their most valuable and underutilized resource: voice data.   Watch the webinar to learn how CX and contact center leaders are going beyond surveys, using CX analytics to unify and quantify voice and text interactions into actionable insights that make it easy to resolve customer friction fast – reducing operational costs, improving agent performance, increasing sales revenue and creating omnichannel experiences that drive long-lasting loyalty in the process.     ... View more

August 9  |  Noon CT [30 minute conversation]  Buzzwords swarm community circles. Gamification, influencer, superuser, fan, and advocacy. But there is truth to combination of advocacy + brand owned community creating growth and customer loyalty. Scott Wilder of Base (formerly Crowdvocate) joins us in this discussion to give his ‘hot take’ on what it takes to reach true community advocacy and why this is different (or at times inclusive) of brand ‘influencers, fans, superusers, and gamification).    ... View more