Khoros Events + Webinars

Thursday, June 16th 12pm ET | 11am CT | 9am PT     Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.   Join our upcoming Snack Breaks & Hot Takes session to hear Leon Gantt, Senior Director of Customer Experience Support at SquareTrade, discuss how their team has reduced Average Handle Time (AHT), boosted First Call Resolution (FCR) rates, deflected inquiries away from their contact center, and improved the broader customer experience by unifying their voice, survey, and chat data into actionable CX insights.    As a seasoned professional with more than 25 years of leadership experience, Leon is known for driving brand growth, maximizing operational excellence and delivering financial performance. Before SquareTrade he served as the Vice President of Guest Experience at Wyndham Destinations, where he led branding, sales, marketing, and operations and managed the company’s growth and development pipeline. He also has held top leadership positions at NBC Sports, The Walt Disney Company, SeaWorld, and AllState.   ... View more

Thursday, June 16th, 2022 | 1 PM CT, 11 AM PT ​While many still think of TikTok as a platform for Gen Zers and short video dance challenges, TikTok has expanded to include almost every type of content and community. In fact, with over 1 billion monthly users, TikTok is fast becoming a “don’t miss” channel for many brands. How do you know whether TikTok is a good fit? And if it is, how do you make sure your content strategy is optimized for the biggest impact for your brand? Tune in to hear from Brittany Harris and Justine Fudali from the Khoros Strategic Services team and Elizabeth Solomon from Fleishman Hillard to get the answers to those questions, as well as learn more about: Current TikTok trends and how they impact your brand Best practices for developing a TikTok marketing strategy What works well for brands on TikTok and why If TikTok suits your brand right now  Register today to launch your optimized TikTok strategy.  ... View more

Tuesday, June 7, 2022, 11:00 a.m. – 11:15 a.m. Central Time Talk the 'Tok: Best Practices For Your Brand's TikTok Strategy Featuring Justine Fudali, Strategist at Khoros.  Figuring out how to get your brand on TikTok — and what to publish once you do — is really hard. From convincing internal stakeholders it’s a good idea to figuring out where and when to activate, we're here to offer some best practices for getting started on your TikTok marketing strategy.    During this session, Justine will cover: Why your business should join TikTok How to build a winning strategy The key principles of TikTok marketing Please find the agenda here, and the registration page here. Please note that this summit requires purchase of a ticket to attend. Use code KHOROS20 when you register.    ... View more

Tuesday, June 7 | Forrester CX North America Khoros is proud to sponsor the upcoming, in-person event hosted by Forrester, CX North America. CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world. But it’s about more than just staying one step ahead: it’s about thriving outside of the comfort zone, discarding obsolete legacies, anticipating disruption, adjusting course instantly, and being unafraid to be bold when it counts.  With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX North America is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings. Join Forrester experts, sponsors, industry leaders and your peers on   June 7–9, 2022   as we dive into the key strategic opportunities to help your organization grow.  Register today! ... View more

Join Khoros and Twitter for Talkwalker's upcoming panel on how brands and organizations can benefit from consumer intelligence. We'll talk about closing the consumer closeness gap by tapping into culturally relevant moments. Register now.      The webinar will take place on Tuesday, April 12 at 12 pm ET (11 am CT). Major cultural moments come in many forms, from annual events like the Super Bowl and Grammys to unplanned moments in history that hold national or even global impact. Digital channels act as virtual meeting places to discuss these events among critics, fans, friends, and family. For brands, this means it’s necessary to keep a pulse on conversations and trends at all times. Interacting with customers during these major events is no longer just for big advertisers. Join Talkwalker and Khoros in our upcoming panel to find out how brands and organizations can benefit from consumer intelligence and activating during major cultural moments. During this discussion, you’ll learn more about: How to check the pulse of your customers’ expectations before, during and after major cultural events Connecting your brand and your audience quickly and in a way that will make you stand out among the competition Assessing which moments your brand should activate on, and which ones are better left alone Featuring speakers: Tom McKeever, Brand Strategist, Twitter Next Angelique Alderete, Khoros, Senior Strategist, Strategic Services Julien Lacheray, Talkwalker, Digital marketing manager Register today for Brands that feel the beat: using cultural insights to execute on your strategy to save your seat.  ... View more