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Documentation and step-by-step guides for Khoros Flow
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MeghaD
In addition to the Flow built-in translation workflow, Flow offers a new capability to export all textual bot content (what users will see) to be translated and imported. Often the...
by Khoros Staff MeghaD in Guides
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MeghaD
Through Flow Call Deflection you can re-route the calls to different self-service systems or digital channels automatically based on specific customer requests. Call deflection hel...
by Khoros Staff MeghaD in Guides
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MeghaD
This article explains definitions for all the Flow metrics captured in Flow Analytics. Flow Metrics Flow analytics captures events that take place during user interaction with a ch...
by Khoros Staff MeghaD in Guides
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MeghaD
The following describes roles and permissions in the Flow.ai dashboard: : Users have access to the feature or functionalities : Users have no access or visibility of the features o...
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MeghaD
Logs provide additional information to review, debug and troubleshoot bot conversations. It provides a self-service platform for the users to proactively analyze the cause of commu...
by Khoros Staff MeghaD in Guides
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