Hello, to all of our Atlas members!
Lots of exciting news coming from Khoros this month! But first things first, we want to thank every single person who uses or contributes to Atlas. Our members are the true drivers of success, and we can not thank you enough!
Last month Khoros announced that it has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.
Together with Flow.ai, Khoros will extend the AI/ML capabilities available to brands for greater self-service and operational agility.
While Community Manager Advancement Day only happens once a year, community management can — and should — be celebrated every day. If you haven’t already, join the CMAD Discussions on Atlas, where you can continue to connect, learn, and share ideas among fellow experts.
Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Thank you!
Following on from the news that Atlas was named a Finalist at the CMX awards, we were also informed that the DCCX team and Tech Support team at Khoros were awarded a Silver Stevie Award for Best Use of Technology and a Bronze Stevie Award for Customer Service Team of the Year.
And now for the Atlas content you do not want to miss!
Recent Atlas Blogs
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at firstname.lastname@example.org, and we’ll help.
API changes that matter to you, Tips & Tricks, and Success Stories with insight into how you can get the most out of Khoros' APIs.
See what Maia has been up to!
If you haven’t considered these four reorganization tips, you may already be behind
We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis.
Let’s take a look at building a recognition program for your valuable users and superusers.
This blog elaborates on the newly launched Comments Syndication Feature - A powerful tool to create a network of syndicated discussions.
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at email@example.com and we’ll help.
We are so excited about your responses to our CMAD discussions! We would love to continue to hear more from our community managers, join the conversation today!
Team Size and Structure: The New (Hopefully) Mega-thread: The most important resource is the people on your team, check out this conversation around setting your program up for success
Examples of community guidelines for employees: Community guidelines are the foundation of any community. @karolinalinda is reworking theirs and is looking for examples, who else wants to share their guidelines for employees.
Former moderator roles: Moderators leaving the team can create future issues if left unchecked. Take a look at this discussion for some great examples on steps to take. Thanks for the question @NateHardy!
Webinars & Events
Thursday, February 11 • 1pm AEDT | 1pm GMT | 1pm CST
Thursday, February 25 • 1pm AEDT | 1pm GMT | 1pm CT
We’ve expanded our top engaged list to show off more of our fantastic community members!
Want a chance to be a part of this elite group?
Take part in Atlas discussions and contribute to this innovative community.
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