Customer care agents are absolutely vital to any business, no matter what industry your organization finds itself in. They handle everything from missing order forms to repeating the same common questions repeatedly for unhappy customers.
When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Before simply accepting the status quo of hiring, training, resignation, and repeating, look at your customer support agent experience for an in-depth exploration of the who, what, and why agent attrition is a critical factor affecting your organization's cash flow.
Read the full blog for a look into the High Cost of Low Agent Retention.
Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
Oracle Cerner’s Kandice Eckhoff: The Pros and Cons of Group Hubs
Do you use group hubs, or are you considering using them in your community? Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already.
Event recap: Forrester CX NA Conference 2022
Customer Experience leaders gathered at the Forrester Customer Experience 2022 to discuss the emerging customer experience trends in our rapidly changing world, here is a Khoros POV of those trends.
Strategic Services Trend Round Up
On a weekly basis, Strategic Services will be providing a pulse on the week’s top social trends, the latest social platform updates, and important world events.
Curating Content From Insights Found In Customer Conversation
Consumer curated content allows brands to build their content around what the consumer is already excited about. Compiling these insights may sound daunting, but by utilizing Khoros solutions, brands can easily tailor their content to their target audience’s feedback.
Your Brand on TikTok: Learning to be Authentically Vulnerable
We are very excited to be joined by Khoros Senior Strategist Brittany Harris (@BrittanyHa). And if there is one thing we learned today, it’s that TikTok is NOT just for Gen Z, it is for everyone!
Great SEO Builds Community and Great Community Improves SEO
Just because you built it in the digital world doesn't necessarily mean the people will come. Communities across the digital sphere are dependent on the life-blood of traffic. A thriving community is often based solely on user traffic.
Shout out to @CarolineS for a fantastic walkthrough of how she built a custom group hub email invite! Give it a read, especially if you want to practice your coding skills.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
Snack Breaks & Hot Takes: Big bets for communities in face of budget cuts
Wednesday, August 3rd
Khoros Care: Introduction to Agent Assist
Building a TikTok Strategy That’s Right for Your Brand
Beyond the Roadmap: TikTok & Talkwalker Deep Dive
Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
High five to @Akenefick for helping @anmi dig into how to select labels and messages in a single API query. Way to stick with the problem till it's solved!
Thanks to @AdamN for partnering with @akashm and @StanGromer to answer questions about the rest API and how it works with Idea Exchanges.
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: @StanGromer, @CarolineS , @katieoreilly , @sdhake , @Akenefick , @Lief , @tyw , @Hoekstra_VFZ , @damian-ivanov, and @keithkelly!
Want a chance to be a part of this elite group?
Learn about what it takes to ascend to Titan status
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