Customer care agents are absolutely vital to any business, no matter what industry your organization finds itself in. They handle everything from missing order forms to repeating the same common questions repeatedly for unhappy customers.
When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Before simply accepting the status quo of hiring, training, resignation, and repeating, look at your customer support agent experience for an in-depth exploration of the who, what, and why agent attrition is a critical factor affecting your organization's cash flow.
Read the full blog for a look into the High Cost of Low Agent Retention.
Here’s the Atlas content you do not want to miss!
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Oracle Cerner’s Kandice Eckhoff: The Pros and Cons of Group Hubs
Do you use group hubs, or are you considering using them in your community? Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already.
Event recap: Forrester CX NA Conference 2022
Customer Experience leaders gathered at the Forrester Customer Experience 2022 to discuss the emerging customer experience trends in our rapidly changing world, here is a Khoros POV of those trends.
Curating Content From Insights Found In Customer Conversation
Consumer curated content allows brands to build their content around what the consumer is already excited about. Compiling these insights may sound daunting, but by utilizing Khoros solutions, brands can easily tailor their content to their target audience’s feedback.
Your Brand on TikTok: Learning to be Authentically Vulnerable
We are very excited to be joined by Khoros Senior Strategist Brittany Harris (@BrittanyHa). And if there is one thing we learned today, it’s that TikTok is NOT just for Gen Z, it is for everyone!
Great SEO Builds Community and Great Community Improves SEO
Just because you built it in the digital world doesn't necessarily mean the people will come. Communities across the digital sphere are dependent on the life-blood of traffic. A thriving community is often based solely on user traffic.
Webinars & Events
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Snack Breaks & Hot Takes: Big bets for communities in face of budget cuts
Wednesday, August 3rd
Engaging Atlas Discussions
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Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: @StanGromer, @CarolineS , @katieoreilly , @sdhake , @Akenefick , @Lief , @tyw , @Hoekstra_VFZ , @damian-ivanov, and @keithkelly!
Want a chance to be a part of this elite group?
Learn about what it takes to ascend to Titan status
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