Showing results for 
Show  only  | Search instead for 
Did you mean: 

Case Study: Virgin Mobile Australia

Retired Community Manager



In this success story, Virgin Mobile Australia CEO David Scribner discusses how a Lithium community is making a difference at Virgin. 


Rather than hire more call center associates, they choose to develop a social customer community and today, have a thriving, vibrant community that has decreased call center costs, improved customer service, and continues to herald Virgin as an innovative brand.




Here are some of Virgin Mobile’s impressive stats:

  • Mobile adoption on community is 35% and growing daily
  • 300,000 page views per month
  • 435 – peer-to-peer accepted solutions
  • With the help of community, Virgin is amongst the top four mobile providers, and have the only positive NPS in Australia


Check out this success story

1 Comment
Version history
Last update:
‎09-08-2014 02:46 PM
Updated by: