Coming your way - the Social Customer Virtual Summit!

Lithium Alumni (Retired)

PaulGillihamProfilePaul Gilliham is Lithium's Director of Customer Marketing,  responsible for customer engagement marketing, social media and Lithium's own community, the Lithosphere.


He is a regular blogger for Lithium and in the Lithosphere you'll see him as PaulGi. You can follow him on Twitter at @lithosphere or @bladefrog




scvs_black-green.pngIf you have frequented the Lithosphere for over a year, you’re probably familiar with the Virtual Summit that we ran in November last year.


This was a great event,  bringing together over 2200 attendees for 10 hours of online content, webcasts, chat and networking around Social CRM which was featured in the USA Today.


We were delighted with the event and so we decided to do it again – bigger and better than ever.


This year we’ll be hosting the 2010 Social Customer Virtual Summit (twitter hashtag #scvs) on Wednesday 10 November.


The agenda we have for you is action-packed, and includes keynote webcasts from:


  • Paul Greenberg, President at The 56 Group and bestselling author
  • David Meerman Scott, Marketing strategist and bestselling author
  • Jeremiah Owyang, Partner at the Altimeter Group
  • Joe Cothrel, Chief Community Officer at Lithium
  • Jenny Zeszut, Chief Social Strategist at Lithium

We will be holding a selection of chat sessions for you to talk to the experts and get to the details you want. Also with the massive success of the Networking Lounge chat room, Phil Soffer, Michael Wu and Joe Cothrel will be back to take all your questions on whatever topic! 


We have a cornucopia of fantastic vendors in our full virtual exhibition hall too. Come and chat with experts from:



  • Teletech, one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions
  • MarketingProfs, a rich and trusted resource that offers actionable know-how to help you market your products and services both smarter and better.
  • Sequentia Environics, an award-winning digital communications firm that helps companies build sustained, valuable, customer relationships with their online community.
  • Genesys, a part of Alcatel-Lucent’s portfolio of enterprise solutions for managing customer interactions over phone, Web, and mobile devices, handles customer conversations across multiple channels and resources.
  • BusinessOnline, a performance-driven online marketing agency with a unique approach based on gaining a deep understanding of user needs to generate powerful insights and achieve business goals for their clients.
  • CloudSquads, provider of integration solutions for community and CRM applications to enable partner and customer networks.
  • Baynote, a leader in personalization and digital marketing optimization.
  • And ON24, the global leader in webcasting and virtual events and the platform on which we run the summit

So… hours of keynote webcasts, chat sessions galore and the ability to talk with some great vendor sponsors, all without the need of leaving your office (you can even do this at home in your jammies!).


What are you waiting for? Sign up now, and we can’t wait to chat to you at the summit!  

Watch the Lithosphere for more Virtual Summit content.

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SocialTech Conference, San Jose, will be all about social Media Engagement, of course.

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Great stuff Paul!


We're looking forward to it over here in the BusinessOnLine office. We took Alyce's advice and are planning on setting up a "War Room" of our own during the event. We'll have subject matter experts on hand to answer any and all questions related to community optimization (i.e. driving more relevant traffic and ensuring your content and community is easily accessible via search engines). Additionally, we can answer questions related to improving the user experience within your community and tracking community optimization efforts back to ROI.


10 hours of pure, uninterrupted Social CRM fun. Although, I don't think we'll be in our jammies. 😉


See you then,


BusinessOnLine Team

Lithium Alumni (Retired)

You'll have to post some pics up from the war room, we have ours running too right now. Coffee and donut fueled of course! Great to have you with us in the show!  Catch you online.

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‎05-17-2012 07:35 PM
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