Happy New Year everyone!
We hope you had a relaxing holiday break! We’re feeling refreshed and excited to get back into the swing of things. Thank you for spending another trip around the sun with us, we value your participation and feedback and hope this year Atlas is more insightful and rewarding than ever before.
There were two great discussions about best practices in December that we wanted to highlight; one by @sleslie2017 about member and content retirement and the other by @NicolaC about moderation boards. If you have any best practice tips, share them in the topic threads.
What were some of your favorite topics last month? Were there any that you found really helpful? Share them with us in the comments below!
Want to know what’s in store for digital customer engagement this year? We got you covered with our recent blog which also includes a full trend sheet that you can download. If you’re looking for new podcasts, we recommend 5 in our podcasts for community managers blog. Speaking of CMs, don’t forget to check out our blog on community manager appreciation, advancement, and awards.
Nathalie Nahai, web psychologist, author, and speaker shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne which we recapped here. Did you attend one of those conferences? What was your favorite session and why?
Above: a glance at Khoros Marketing
We also started a new series where we’ll share Atlas-related updates each month so you can stay up-to-date on the changes we make to Atlas. Customers can also learn more about the new Khoros Marketing and Care mobile apps and how your feedback helps drive change at Khoros.
Last, but never least, we have to thank all of our Atlas members for your contributions to our community. Bravo to December’s top kudoed contributors: @Claudius, @CarolineS, @JasonHill, @kgroneman, and @lilim!
Until next time!
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