Positive customer experiences are CRITICAL these days – in fact, more and more customers will make note or complain publicly about a bad customer experience, often resulting in that customer leaving the brand, for good..
Lithium Technologies’ VP of Product Marketing, Leslie Jordan ( @LeslieJ), and StubHub’s Customer Service and Social Media leader, Mary Hill( @maryhill), will discuss how to overcome the hurdles of maintaining loyalty from our hyper-connected customers. During this webinar, Mary will be sharing her extensive industry knowledge and discuss how she has overcome many challenges on her path to customer care and customer engagement success.
She will share her tips on how to:
・Deliver great customer service even during a crisis
・Exceed customer expectations by encouraging agents to go above and beyond
・Grow a loyal community of fans by enabling them engage in peer-to-peer conversations
・Ensure your customers are getting a consistent experience across channels... In our digital-first world, what can your brand do to stand out?
Join this free webinar to find out – Register here today! This webinar will only have 100 live seats, so secure your spot now!