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Lithium Response Drives Deeper Integration with Facebook

Khoros Alumni (Retired)

We all know that our customers are influential – especially on social – and that their reviews have a huge impact on potential customers and future purchases. That’s not a surprise. In fact, around three-quarters of American, British, and French (73%, 76%, 72%) adults say they will not buy something that does not have positive online reviews.

 

With the July release, Lithium Response now supports Facebook Ratings & Reviews, assuring that your Facebook Reviews are given the same attention as any other post on Facebook. Agents can now view and respond to any reviews and comments made on this tab just like any other author comment on your timeline.

 

And, of course, we’ve built the same routing and prioritization you’re familiar with in Lithium Response. Meaning, that you can route and prioritize based on the star rating the review has received, the content within the review, or both.

 

The new Facebook Reviews addition to Lithium Response is a seamless integration that will help you to continue to monitor what your customers are saying in real-time.

 

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4 Comments
Occasional Commentator

Love that I'm able to respond to customers via Facebook private messenger in Lithium Response. Though, I do see that some profile details from Facebook aren't integrated into the Lithium Profile. Would be nice to see this updated in the next release. 

Khoros Oracle

@RBForbes8 thanks for the comment and we are glad to hear that you are using Response for managing Facebook private messages . Can you provide additional detail about specific profile details that you are referring to?

 

Occasional Commentator

@SheetalK If you look at a private message within Facebook, there is the location of the person and sometimes profile details that can be extremely useful in responding to a customer. 

Occasional Commentator

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The bottom conversation shows that within Facebook that there is a difference between the details provided by Lithium and Facebook. Is this more an issue of Facebook's API or is there a limited integration between the relatively new Facebook Private Messenger and Lithium Response?

 

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Last update:
‎06-11-2019 04:26 PM
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