We all know that our customers are influential – especially on social – and that their reviews have a huge impact on potential customers and future purchases. That’s not a surprise. In fact, around three-quarters of American, British, and French (73%, 76%, 72%) adults say they will not buy something that does not have positive online reviews.
With the July release, Lithium Response now supports Facebook Ratings & Reviews, assuring that your Facebook Reviews are given the same attention as any other post on Facebook. Agents can now view and respond to any reviews and comments made on this tab just like any other author comment on your timeline.
And, of course, we’ve built the same routing and prioritization you’re familiar with in Lithium Response. Meaning, that you can route and prioritize based on the star rating the review has received, the content within the review, or both.
The new Facebook Reviews addition to Lithium Response is a seamless integration that will help you to continue to monitor what your customers are saying in real-time.