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In this episode, Adriana Afonso (adriana4u), Online Community Officer at Unit4, talks to us about how she orchestrated a recent online community redesign by listening to user feedback.
You might think you’re doing a great job creating an online community, but if your users don’t think so, too, then you have a lot of improving to do. That’s why it’s crucial to listen to your users and put their journey in first place in your organization.
Check out this resource we mentioned:
Unit4’s podcast is Inspiration4U
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